Terms of Use — CloudVis

1. About CloudVis

CloudVis is an AI-powered business dashboard for small and medium-sized enterprises. It connects to third-party SaaS applications you already use (for example accounting, e-commerce and payment platforms) to produce unified KPI dashboards, automated insights and an AI assistant that answers questions about your business. These Terms of Use govern your access to and use of the CloudVis website and service.

2. Definitions

In these terms, "CloudVis", "we" or "us" means the operator of the CloudVis service. "You" means the natural person or legal entity that uses the service. "Business data" means the data you import or connect from third-party services.

3. Account and eligibility

To use the service, you must create an account with accurate information. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must be authorised to act on behalf of the business whose data you connect. We may suspend or terminate accounts that violate these terms or present a security risk.

4. Licence to use the service

Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use CloudVis for your internal business purposes during the term of your subscription.

5. Your data and responsibilities

You remain the owner of your business data. You grant us the rights necessary to process your data to provide and improve the service, including the right to use it for the AI-generated insights and dashboards you request. You represent that you have a lawful basis for connecting the data and that its use does not violate applicable law or third-party terms. You are responsible for the accuracy of your business data and for any business decisions you make based on CloudVis outputs.

6. Third-party connections

When you connect a third-party service such as Exact Online or WooCommerce, you authorise CloudVis to read the specific data required for the analytics and features you enable. You can disconnect at any time from the Connector Marketplace inside the app. Disconnecting stops further syncing; previously mirrored data is retained until you delete your account or request its deletion, in accordance with our Privacy Policy.

7. Acceptable use

You agree to use CloudVis only for lawful business purposes and only with data you are authorised to access. You must not attempt to reverse-engineer the service, disrupt its availability, misuse the AI assistant, or use the service to process data of others without a lawful basis. You must not use CloudVis to send spam, store sensitive health data, or process any unlawful or infringing material.

8. Subscriptions, payments and cancellation

Some CloudVis features require a paid subscription. Fees are billed in advance for the selected period. You can upgrade, downgrade or cancel your subscription in the app. Cancellations take effect at the end of the current billing period. We do not refund fees already paid unless required by law. All prices are exclusive of VAT, unless stated otherwise.

9. Availability and changes

CloudVis is provided on an "as is" basis. We work to keep the service available and accurate, but we do not guarantee uninterrupted operation. We may update the service, these terms or our pricing; material changes will be communicated in-app or by email at least 30 days before they take effect, unless required by law or security considerations.

10. Intellectual property

CloudVis and its underlying software, designs, trademarks and content are owned by CloudVis or its licensors. You may not copy, modify, distribute or create derivative works of the service except as permitted in these terms.

11. Liability

Insights and recommendations generated by CloudVis are informational and do not constitute financial, legal or tax advice. You remain fully responsible for business decisions taken on the basis of the dashboards or AI outputs. To the maximum extent permitted by applicable law, CloudVis is not liable for indirect, incidental or consequential damages arising from your use of the service. Our aggregate liability is limited to the amount paid by you for the service in the 12 months preceding the event.

12. Indemnity

You agree to indemnify and hold CloudVis harmless from any claims, damages or costs arising from your use of the service, your business data, or your breach of these terms.

13. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the service will stop and we will delete or anonymise your data in accordance with our Privacy Policy. Provisions that by their nature should survive termination remain in effect.

14. Governing law

These terms are governed by the laws of the Netherlands. Any disputes will be resolved by the competent court in Amsterdam, unless mandatory law requires otherwise.

15. Contact

Questions about these terms can be sent to info@cloudvis.nl. See also our Privacy Policy.